Returns & Refunds

What you can return

If you're not happy with a store purchase, you can return it for a refund (we don't do exchanges or store credit). To qualify:

• the return must be postmarked within 20 days of the purchase date, and
• the item must be new and unused, with all original tags and labels attached, in its original packaging.

We decide each return after inspecting the item, and we may refuse a return that doesn't meet these conditions.

What you can't return

• Custom orders made or modified to your specifications.
• Sharpening, hammering, retipping and other service work. If you're not happy with the work, contact us before using the blade and we'll look at it (see our Terms of Service).
• Items that have been used, installed, altered or damaged after delivery.

How to return something

1. Email office@doublersharpening.com with your order number and the item, and we'll send you a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, with the item ID.
3. Mail it to:
   Double R Sharpening
   Attn: Returns, RMA # (your number)
   18915 Brake Shoe Road
   Meadville, PA 16335

You pay the return shipping. Please use a trackable service; we aren't responsible for returns lost or damaged on the way back to us.

Refunds

Allow up to 7 days after we receive your return to inspect and process it. We'll email you when it's done. Refunds go back to your original payment method and can take 1–2 billing cycles to show on your statement, depending on your card company. Original shipping charges aren't refunded unless the return is because of our mistake.

Damaged or faulty items

If an order arrives damaged, faulty or not what you ordered, contact us as soon as possible, and keep the item and all the packaging. Take photos if you can. We'll arrange a repair, replacement or refund where the problem is ours or the carrier's.